Frequently Asked Questions

useEducator is designed for all types of educational institutions including primary schools, secondary schools, universities, colleges, and training centers. It caters to administrators, teachers, students, and parents with dedicated portals for each user type.

Yes, useEducator is a cloud-based solution, which means you can access it from anywhere with an internet connection. All your data is securely stored in the cloud with regular backups and industry-standard security measures.

No technical expertise is required. useEducator is designed with a user-friendly interface that is intuitive and easy to navigate. We also provide comprehensive training and support to help you get started.

Our admissions system features a dynamic form builder that lets you create custom application forms with configurable fields, document uploads, and application fees. Forms can be published publicly (no authentication required) for prospective students to apply. Applications go through an automated workflow from pending to review to decision, with interview scheduling capabilities. Accepted applicants can be converted to student accounts with one click.

Yes! Parents have access to a dedicated portal where they can view all their children's information including academic performance, attendance records, upcoming assignments, payment history, and school announcements. They can also make fee payments directly through the portal and communicate with teachers via messaging.

Attendance can be tracked in multiple ways: traditional manual entry, QR code scanning for quick check-ins, and geolocation-based tracking for remote/hybrid learning. The system provides real-time attendance analytics, automated parent notifications for absences, and comprehensive reporting for compliance purposes.

The HR module covers the complete employee lifecycle including: structured onboarding workflows with document collection, digital contract management with e-signatures, payroll processing with salary calculations and deductions, leave management with approval workflows, performance review scheduling and tracking, and comprehensive exit procedures. All staff data is securely stored and accessible through role-based permissions.

Yes, we offer a 30-day free trial so you can explore all the features and see how useEducator fits your institution's needs. No credit card is required to start your trial.

We accept various payment methods including credit/debit cards, bank transfers, and mobile money. Payment can be made monthly, quarterly, or annually, with discounts available for annual subscriptions.

Yes, you can upgrade or downgrade your plan at any time. Changes will be reflected in your next billing cycle, and we'll prorate any charges accordingly.

Your data is stored in secure, geographically distributed data centers with redundancy and regular backups. We comply with international data protection standards and regulations.

Only authorized users within your institution can access data based on their assigned roles and permissions. Our staff may access data only for support purposes with your explicit permission. We never share your data with third parties without your consent.

Yes, useEducator is designed to be compliant with GDPR and other major data protection regulations. We provide tools for data management, user consent, and data portability to help you maintain compliance.

Yes, we provide comprehensive training for administrators, teachers, and staff. This includes initial onboarding sessions, detailed documentation, video tutorials, and ongoing support to ensure everyone is comfortable using the system.

We provide comprehensive support including initial onboarding and training for administrators and staff, detailed documentation and video tutorials, email and in-app support, regular feature updates and improvements, data migration assistance from existing systems, and dedicated support for enterprise customers. Our team is committed to ensuring your success with the platform.

Yes, we offer data migration services to help you transfer data from your existing system to useEducator. Our team will work with you to ensure a smooth transition with minimal disruption to your operations.

We welcome feature requests and regularly add new capabilities based on customer feedback. For enterprise customers, we can also develop custom features tailored to your specific needs. Contact our sales team to discuss your requirements.

useEducator integrates with major payment gateways including Paystack, Flutterwave, and Stripe. Parents can pay fees online through their portal, with automatic payment confirmation and receipt generation. The system tracks payment history, generates invoices, sends payment reminders, and provides detailed financial reports for administrators.

The platform provides extensive reporting capabilities including: student academic reports and report cards, attendance and punctuality reports, graduation and retention rates by cohort, admission acceptance rates, financial reports and payment analytics, disciplinary incident reports, staff performance metrics, enrollment trends and forecasting, and custom report generation. All reports can be exported to CSV or PDF formats.

Yes, useEducator offers APIs and integration capabilities with various third-party tools including video conferencing platforms (Zoom, Google Meet), payment gateways, SMS providers, and email services. Contact us to discuss specific integration requirements.

We maintain 99.9% uptime SLA with redundant systems and automatic failover. In the rare event of an outage, our team is immediately notified and works to restore service as quickly as possible. Status updates are provided through our status page.