Privacy Policy

1. Introduction

useEducator ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our school management system.

We understand the sensitive nature of educational data, especially information about students. We are committed to compliance with applicable data protection laws and educational privacy regulations.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us:

• Account Information: Name, email address, phone number, institution name, role
• Student Information: Names, dates of birth, contact information, academic records, attendance data, medical information (when provided)
• Staff Information: Employee details, roles, contact information, professional credentials
• Parent/Guardian Information: Contact details, relationship to students
• Payment Information: Billing details, payment history (processed through secure third-party providers)

2.2 Automatically Collected Information

• Usage Data: Pages viewed, features used, time spent, click patterns
• Device Information: IP address, browser type, operating system, device identifiers
• Log Data: Access times, error logs, system activity

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide, maintain, and improve our school management services
• Communication: To send administrative information, updates, security alerts, and support messages
• Analytics: To understand usage patterns and improve user experience
• Security: To detect, prevent, and address technical issues and security threats
• Compliance: To comply with legal obligations and protect rights
• Customer Support: To respond to inquiries and provide technical assistance

4. Data Sharing and Disclosure

We do not sell your personal information. We may share information in the following circumstances:

• Within Your Institution: Information is shared with authorized users within your educational institution based on role-based access controls
• Service Providers: With trusted third-party vendors who assist in operating our service (hosting, analytics, payment processing) under strict confidentiality agreements
• Legal Requirements: When required by law, legal process, or government request
• Protection: To protect the rights, property, and safety of useEducator, our users, or the public
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with notification)

5. Data Security

We implement robust security measures to protect your information:

• Encryption: Data is encrypted in transit (TLS) and at rest (AES-256)
• Access Controls: Role-based access with multi-factor authentication options
• Regular Audits: Security assessments and penetration testing
• Monitoring: 24/7 system monitoring for suspicious activity
• Backups: Regular automated backups with secure storage
• Training: Staff training on data protection and security best practices

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specific retention periods:

• Active Accounts: Data retained while account is active
• Student Records: Retained according to institutional policies and legal requirements
• Financial Records: Retained for 7 years for compliance purposes
• Closed Accounts: Personal data deleted within 90 days of account closure, except as required by law

7. Your Rights and Choices

You have the following rights regarding your information:

• Access: Request copies of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal obligations)
• Export: Download your data in a portable format
• Restriction: Request limitation of data processing
• Objection: Object to certain data processing activities
• Withdrawal: Withdraw consent at any time (where consent is the legal basis)

To exercise these rights, contact us at admin@lumenware.com.ng

8. Children's Privacy

Our service is designed for educational institutions and may include information about students under 18. We comply with applicable laws regarding children's data:

• We collect student information only at the direction of schools with appropriate parental consent
• Student data is used solely for educational purposes authorized by the institution
• Parents/guardians can request access to their child's information through the institution
• We do not use student data for advertising or marketing purposes

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and data processing agreements.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience:

• Essential Cookies: Required for service functionality
• Analytics Cookies: Help us understand usage patterns
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by:

• Posting the updated policy with a new “Last Updated” date
• Sending email notifications for significant changes
• Displaying in-app notifications

Continued use after changes constitutes acceptance of the updated policy.

12. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact: